January 26, 2026 SYO Training

In this session, we will explore how to process voids, make adjustments, waive fees, issue refunds, and manage journal entries. Link to Meeting

There won’t be any Lunch & Learn sessions this week, as we’ll be on-site supporting a new county’s Quest implementation. We’ll begin the Dependency & Neglect section next week.

This session will guide you through how the child support attorneys can use Quest with restricted access, to view the court docket, their child support cases, and submit subsequent filings and proposed orders. View the Training Calendar and participate in training sessions here: Training Calendar (Tennessee)

In this session, we will walk through the steps following court, including typing or scanning a court order, scheduling the next hearing if needed, handling warrants/bonds, child support payments, and creating the IV-D Reimbursement Invoice to DHS.

This training session will guide you through the steps involved in adding a new child support case, scheduling a hearing, scanning the petition, entering the IV-D reimbursement amount, indicating whether service has been returned as served or unserved, and any other necessary steps leading up to the first hearing.

Our next series will explore all aspects of finance. This session will provide a general overview of the financial system, followed by a deep dive into specific areas.