June 3, 2025 D&N Training

This training session will guide you through the steps involved in adding a new child support case, scheduling a hearing, scanning the petition, entering the IV-D reimbursement amount, indicating whether service has been returned as served or unserved, and any other necessary steps leading up to the first hearing.

Due to scheduling conflicts, Lunch & Learn sessions will be paused for the remainder of June. We look forward to resuming them in July. Thank you. Link to Zoom Training

This session will guide you through every aspect of the daily process, including assessing fees, processing payments, balancing the cash drawer, depositing funds, and ensuring the money is ready for disbursement. Link to Meeting

In this session, we will walk through the steps following court, including typing or scanning a court order, scheduling the next hearing if needed, handling warrants/bonds, child support payments, and creating the IV-D Reimbursement Invoice to DHS.

This session will provide an overview of the Dependency & Neglect process. Future sessions will dive deeper into specific areas in more detail. Link to Zoom Training

Hello everyone, The video and reference materials from the 2/9/26 Traffic Interfaces training are now posted on the Lunch & Learn Training Videos website. Thank you. https://questtrainingmanuals.com/lunch-learn-training-videos-tennessee/