January 12, 2026 – Competency

This upcoming training session will review the data points required in Quest for tracking Serious Youthful Offenders. Link to Zoom Training

In this session, we will explore how to process voids, make adjustments, waive fees, issue refunds, and manage journal entries. Link to Meeting

In this session, I will guide you through the end-of-month process, including balancing, writing checks, the Department of Revenue interface, reconciling the bank statement, closing the month, and running reports. Link to Training Session

Hello everyone, Thank you to those who attended the Lunch & Learn yesterday. For those who were not able to attend, you can find the video and training material as well as past sessions on the website: https://questtrainingmanuals.com/lunch-learn-training-videos-tennessee/

In this session, we will walk through the steps following court, including typing or scanning a court order, scheduling the next hearing if needed, handling warrants/bonds, child support payments, and creating the IV-D Reimbursement Invoice to DHS.

This session will guide you through every aspect of the daily process, including assessing fees, processing payments, balancing the cash drawer, depositing funds, and ensuring the money is ready for disbursement. Link to Meeting